Microsoft Enterprise Agreement Premier Support: What You Need to Know
Microsoft is a leading provider of software, solutions, and services for businesses of all sizes. The company offers various licensing agreements to help organizations manage their software deployments and ensure compliance. One of these agreements is the Microsoft Enterprise Agreement (EA) with Premier Support.
What is the Microsoft Enterprise Agreement?
The Microsoft Enterprise Agreement is a licensing program that provides organizations with a cost-effective way to license Microsoft software. It is designed for organizations with 500 or more devices and offers flexible licensing options that allow businesses to choose the products and services they need.
Under the EA, businesses can choose between three licensing options: Enterprise, Enterprise Subscription, and Enrollment for Education Solutions. Each option provides different benefits and includes different products and services.
What is Premier Support?
Premier Support is a service offered by Microsoft that provides businesses with direct access to Microsoft`s technical support team. It is designed to help organizations resolve issues quickly and minimize downtime. Premier Support includes a range of services, including dedicated technical support, proactive account management, and access to Microsoft`s tools and resources.
What Are the Benefits of Premier Support?
By signing up for Premier Support, businesses can benefit from a range of services that can help them improve their productivity and reduce downtime. Some of the key benefits of Premier Support include:
Dedicated Technical Support – Businesses with Premier Support can access dedicated technical support from Microsoft`s experts. This can help businesses quickly resolve issues and minimize downtime.
Proactive Account Management – Microsoft`s Premier Support team provides proactive account management to help businesses optimize their use of Microsoft software. This includes regular check-ins and access to a dedicated account manager.
Access to Microsoft`s Tools and Resources – Microsoft Premier Support customers have access to a range of tools and resources that can help them manage their software deployments more effectively. This includes access to Microsoft`s Knowledge Base, training materials, and support forums.
How Does Premier Support Work with the Microsoft Enterprise Agreement?
Premier Support is available to businesses that have signed up for the Microsoft Enterprise Agreement. Businesses can choose to add Premier Support to their agreement at any time. The cost of Premier Support is based on the number of devices covered and the level of support required.
Once a business has signed up for Premier Support, they will be assigned a dedicated account manager who will work with them to optimize their software deployments. Businesses can also access dedicated technical support from Microsoft`s experts, who are available 24/7 to help resolve issues.
In conclusion, the Microsoft Enterprise Agreement with Premier Support is a great way for businesses to manage their software deployments and ensure compliance. By adding Premier Support to their agreement, businesses can benefit from direct access to Microsoft`s technical support team, proactive account management, and access to Microsoft`s tools and resources. If you`re looking for a comprehensive licensing solution that includes top-notch support, the Microsoft Enterprise Agreement with Premier Support is definitely worth considering.